Distribution into 6,000 Wal-Marts? Just say no.
Why succumbing to retail cornucopia is often the ultimate own-goal
In the halcyon days of my confident youth, I got to enjoy - first-hand - the intoxicating power of the shelf. As a director at Tesco (then the world’s third-largest retailer), I witnessed the streams of clammy-palmed growers, producers and account executives coming to tender deference and offerings before their category buyer chieftains.
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The Deceptive Attractiveness of “Non-Consumer-Noticeables”
Shining a light on the slippery slope challenger brands know not to go down.
Beware the attractiveness of corners cut, even if everyone else seems to be cutting away with carefree abandon.
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Beware... the Ring of Fire
How not to build your challenger business
The tell-tale signs of a digital challenger brand in trouble are usually unmistakable: sales growth is triple-digit-stellar, margins are high, ROIs are dizzyingly positive – and more often than not the business can boast of delivering all this while remaining just about profitable, too. Conventionally this might be judged a spectacular report card, prompting investors to queue around the block. However peer one level deeper, and chances are the Lookalike Devil may have been doing his ugly worst.
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The Packaging Pickle
Why physical and digital retail shelves demand fundamentally different brand executions
Just how to stand out amongst the 40,000 products stocked by the average supermarket is a problem that is well understood - if not consistently well addressed - by the design conjurers of Big Brands the world over… The woe for insurgent challenger brands is that most of the design rules that make packaged brands win on the physical shelves of Wal-Mart achieve the opposite on the digital shelves of D2C ecommerce.
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Price. Boldly.
Why the future lies in saying goodbye to discounts and hello to charging unapologetically.
Mankind’s nature is both conservative and incrementalist. We fear the consequence of change, and we venture out of our comfort zone with endearing timidity, one small step at a time. We might admire the boldness of “damn the torpedoes” trailblazers – but, by definition, that admiration is projected from the angle of our own evolutionary cautiousness, and instinctive preference for staying with the pack.
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Zippy, Lithe and Disposable
Why turning new product development on its head is the challenger way
Back in the inebriated days of 2003, when Yahoo ruled search and Myspace was all the rage, technology products were mostly developed like the Pyramids of Giza: grand designs springing from a founders’ visionary foresight, long in planning and epic in the build. Fast forward to the present, and it’s widely accepted that grand designs and waterfalls are not the way to build technology products that consumers love. Remarkably, the same is emerging as the knock-out model for challenger brands in consumer goods.
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Weniger ist Mehr
Why 3 German words are the only challenger brand strategy you’ll ever need
Ludwig Mies van der Rohe was a famously difficult man to get along with. Arguably one of the finest architects of all time, he was cantankerous, mercurial and intimidatingly bejowelled, forever blowing plumes of thick smoke from one of his beloved Cuban Robustos. Other than a string of exquisite buildings, he gifted mankind an enduringly poignant insight, delivered with fitting clarity: “Weniger ist mehr”, he bellowed, “Less is more”.
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The Poison Chalice of Coolness
Or: how to avoid your one-way ticket to irrelevance
We live in extraordinary times, where new, digitally-activated startup brands continually topple the hegemony of big-business with unruffled ease. The product landscape in many consumer categories already looks unrecognisable compared to just a few years ago - and when Fever-Tree tonic replaces Schweppes even on board British Airways flights, you know that no holy cow is safe anymore. How fabulously exciting that is.
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Of Luxury Wolves and Robot Sheep
Why Big Business can't crack the challenger model
“Surely it can’t be that hard”, the thin-rim-bespectacled CEO thundered. “Go launch some copycats, and unleash our spending might. We’ll crush them in no time.” For the CEO in question, insert at will any of the distinguished gentlemen running whatever FMCG giant tickles your fancy. The scene might be imagined, but the reality of it is anything but: in boardrooms around the globe, Big Consumer Business is trying to respond to the challenger brand onslaught – and notably failing.
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Why Trust vanishes like a Guilty Thing
When it’s gone, it’s gone. Rejoice!
There was genuine sadness in their eyes, and more than a hint of hurt pride. For the assembled coterie of McDonald’s executives, the maligning of their brand was simply incomprehensible. “All our beef comes from sustainable, local farms”, one of them said. “There’s only prime chicken breast in our Nuggets”, another insisted. “We give some of the most disadvantaged in our society safe jobs with decent pay and real prospects for productive lives. So why does everybody think we’re slave drivers and that there’s only disgusting gristle in our burgers?”.
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